Shipping Information

 

Carrier

 

Shipments are normally shipped via United Parcel Service (UPS) unless instructed otherwise.

 

Shipping Point

 

FOB, Tempe, AZ  (Some customized pieces may be shipped directly from point of manufacture)

 

Split/Drop Shipments

 

Add $2.50 per location after the first address.  Drop ship addresses must be received within five (5) days of placing the order.

 

Claims

 

Claims for goods damaged while in transit or merchandise not received must be submitted within 15 days from date of shipment.  Do not return goods to Sutter's Mill;  retain all packaging and notify a Customer Service Representative at Sutter's Mill immediately.